Junior IT Support Engineer – Maternity Cover

The Company

Ambrey is a maritime security services specialist. Established in 2010 to create a security company that was more dynamic and creative than most traditional security firms, we have a fresh approach that puts the client’s needs first. With over 150 permanent staff and 7 global office locations, we are the market leader in providing safety, security, marine and risk management services to the Shipping, Oil & Gas, and Offshore industries.

The Role

Ambrey are looking to employ an Junior IT Support Engineer inhouse as part of our IT improvements plan, on a 12 month fixed term basis. This is a new role, with on-the-job training provided from the start. Past IT experience is not necessary but desired. You will operate/conduct all tasks and functions to Ambrey’s high standards & procedures. Reporting to the IT Manager.

Responsibilities:

Assist in the day to day running of the IT department
Provide IT support, guidance and technical assistance to all Ambrey staff, worldwide
Managing the Helpdesk, ensuring processes are followed, excellent comms, statuses updated
Assist in the preparation and maintenance of devices (EG laptops and mobile phones)
Participate/advise on upgrades/new equipment/new software to meet the changing needs/demands
To accurately maintain records & asset management sheets
Hands on approach to IT infrastructure setup, cabling, device repairs and upgrades
To assist with writing IT user guides and brief, informative manuals
Research and testing skills – you will be using the latest cloud-based technologies and platforms which are always being updated and require an ‘on the ball’ mentality
To aid with scripting and basic development for application deployment and IT processes
Systems you’ll be mastering: Microsoft M365 Full Cloud Stack Technologies, including Azure Active Directory, Office 365 (inc cloud apps), SharePoint, MS Teams, Intune & Autopilot, OneDrive, D365 Databases (for Sales + Business Central), Windows 10. Additional: Cisco Meraki Networking, SatComm Internet services

Qualifications and skills:

At least one years previously IT support experience, desirable
Keen interest in IT, applications, technology and general computing
Past customer service or people-orientated job experience
IT Support is about creating, supporting and improving the tools & apps which people use. It’s vital to have good interpersonal skills and a keenness to help others in order to do this effectively.

Terms and conditions

Salary £21,400 per annum
Annual Leave: 25 days pa pro rata plus public holidays
Very occasional out of hours might be requested, with time off in-lieu given. As part of the role there will be an on-call element whereby you will be expected to respond to OOH IT support calls. This is part of a shared rota with other IT staff, and be regularly reviewed. Use of this service is anticipated to be very low
A probation period of 6 months

Our Vision

To be the trusted global provider of safety, security, marine and risk management solutions

Our Values – The Ambrey Way

Accountable- “Safety first” is our promise, it’s the Ambrey way and we don’t compromise on compliance
Moral- We pride ourselves on doing the right thing and delivering on our promises with integrity
Bold- We value those who strive to master new things. We never stop learning, improving and pursuing the highest quality
Reliable- We always deliver. To us this means being dependable, responsive and agile in everything we do
Entrepreneurial- It’s our spirit. We innovate, explore, create and elevate. We have fun and celebrate while working hard
You, Me & Us- We know teamwork produces the best results for our clients. We are respectful, inclusive, empowering and compassionate

If you’re interested in being part of our team, we’d love to hear from you. Just send a cover letter and a copy of your CV to office.recruitment@ambrey.com

The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.